By 2025, over 75% of governments are expected to operate more than half of their workloads on hyperscale cloud service providers, underscoring a pivotal shift towards cloud-based legacy modernisation*.

In the rapidly evolving landscape of digital governance, public sector entities are increasingly embracing cloud technology to enhance service delivery, efficiency, and innovation. Recent insights from Gartner reveal a significant trajectory towards cloud adoption in government sectors (*Gartner, 2023).


Additionally, the advent of adaptive security measures, hyperautomation, and AI for decision intelligence are not just trends but necessary adaptations for governments aiming to stay ahead in a digitally transformed era. These trends reflect a global momentum towards a cloud-first approach in the public sector, offering unparalleled opportunities for scalability, flexibility, and enhanced citizen services.

Modernise Systems and Processes

In the dynamic landscape of public sector digital transformation, the evolution of systems and processes is crucial. A significant challenge faced by many government entities is the reliance on fragmented, legacy systems. These systems, often siloed and lacking scalability, become increasingly untenable over time due to issues such as licensing constraints, patch management difficulties, and the inevitable obsolescence of hardware and software.


To address these challenges, our solutions leverage Software as a Service (SaaS) and Business Process as a Service (BPaaS) models. These models offer predictable costs, enhanced agility, and the opportunity to implement cloud-based tools tailored to specific needs. By focusing on user-centric design and contemporary business processes, our approach ensures the adoption of architecture that is not only efficient but also future-proof.


This modernisation transcends the limitations imposed by outdated systems, allowing government agencies to redefine their processes based on best practices rather than being constrained by the capabilities of their software infrastructure. The result is a transformation that aligns more closely with the evolving expectations of efficient government service delivery.

Inclusivity and Service Delivery

Our approach to transforming service delivery is grounded in inclusivity, ensuring that government services are accessible to all citizens, regardless of their location or the technology they have at their disposal. By integrating our customer experience solutions with existing governmental infrastructures, we enable a seamless transition from traditional to digital service delivery methods.


This transformation allows government services to be extended beyond physical front counters, reaching anyone with a basic internet connection. We achieve this by rearchitecting legacy systems to harness the full potential of cloud-based services, thereby enhancing the accessibility and efficiency of government interactions for all citizens.


Post-deployment, this means a significant improvement in how citizens engage with government services. Whether through a mobile phone, tablet, laptop, or desktop computer, the interaction becomes more straightforward, user-friendly, and accessible. This advancement not only meets but exceeds the contemporary expectations of service delivery, aligning with the global trend towards digital government services.


Why governments are choosing public cloud as a preferred modernisation approach

Many government entities find themselves constrained by outdated technologies and entrenched processes, often perpetuated by a mindset of "that's just how things are done." This can lead to an accumulation of inefficient practices where ad hoc solutions become the norm, and technology tools hinder rather than help operations. By leveraging our cloud platforms, government bodies can significantly overhaul their business processes. Our solutions offer an escape from outdated, paper-based, or inefficient workflows, introducing a suite of tools specifically designed to automate and adapt continuously to the evolving needs of the government sector.
A common challenge faced by our clients is the presence of underutilized, siloed historical data, which, in its current state, offers little to no actionable insight. Our Business Process as a Service (BPaaS) solutions tackle this issue by enabling the integration, extraction, contextualisation, and analysis of both structured and unstructured datasets, regardless of their size or origin. Our technological capabilities enable seamless connectivity with virtually any mainstream database, ranging from basic systems like MS Access and Excel to more complex platforms like SQL Server, SAP, MySQL, Nexus, QuickBooks, and AWS RDS.
Our BPaaS and Software as a Service (SaaS) offerings are architected to fully harness the robust capabilities of AWS's public cloud infrastructure, ensuring cloud-native resilience. Our applications and services are designed to achieve rapid recovery objectives, with minimal downtime. Leveraging AWS’s comprehensive compliance with global security standards, our solutions ensure real-time adherence to multiple security frameworks. The AWS-native, zero-trust approach allows government organisations to concentrate on scaling and innovation, free from the burdens and risks of traditional on-premises infrastructure management.
In the current economic climate, governments are pressed to maximize the value derived from available resources. Adopting public cloud infrastructure translates into significant cost efficiencies. The transition from heavy capital investments in technology to a more straightforward, pay-as-you-go model yields substantial savings, often reducing server costs by 30-60%. This cost efficiency enables governments to reallocate funds towards enhancing citizen services, thereby delivering greater value to the public.
Cloud-based service delivery models empower governments to extend their services directly to citizens through cloud-native applications. The inherent resilience and ubiquity of the public cloud, accessible via the internet, ensure service continuity against common disruptions faced by on-premises systems. The widespread availability of internet connectivity, even in remote areas, enables broader and more equitable access to government services, reducing the need for physical travel to access these services.
Traditional government service development cycles, constrained by various factors, often span years. Our AWS cloud infrastructure and SaaS/BPaaS solutions remove these barriers, facilitating rapid iteration and deployment of services. Our DevSecOps framework enables continuous and enhancement of platforms, allowing for seamless and secure scaling from a small user base to millions, in line with government requirements.
Our service delivery model ensures that government agencies are not encumbered by outdated technologies or systems requiring constant maintenance. Our SaaS and BPaaS offerings are built from the ground up for the public cloud, embodying modern, agile, and scalable technologies. In essence, we enable government entities to fully harness the potential of the cloud, ensuring they remain at the forefront of technological advancement and efficiency.

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